Terms of Service

Introduction

These Terms of Service ("Terms") govern your access to and use of the WoW Travel Services platform, website, mobile applications, and related services (together, the "Platform"). The Platform is operated by WHY ORDINARY IKE, trading as WoW Travel Services ("we," "our," or "us").

By creating an account, placing a booking, or otherwise using the Platform, you confirm that you have read and agree to be bound by these Terms. If you do not agree with these Terms, please do not use the Platform.

Definitions

The following terms are used throughout this document:

• Platform: The WoW Travel Services website, booking engine, dashboards, mobile applications, and any related tools or APIs.
• Client: Any individual or organisation that books a transfer or other travel service through the Platform.
• Partner: A transport company, hotel, agency, or other business that uses the Platform to receive, manage, or fulfil bookings.
• Driver: A person assigned by a Partner to carry out a transfer booked through the Platform.

Accounts and Registration

Some features require an account. When you register, you agree to the following:

• You will provide accurate, current, and complete information, and keep it up to date.
• You are responsible for keeping your password and login details confidential.
• You are responsible for all activity that takes place under your account.
• You will notify us promptly if you suspect any unauthorised use of your account.
• You must be at least 18 years old and able to enter into a binding contract.
• We may suspend or close accounts that contain false information or breach these Terms.

Acceptable Use

You agree to use the Platform lawfully and responsibly. You must not:

• Use the Platform for any unlawful, fraudulent, or misleading purpose.
• Submit false bookings, fake reviews, or knowingly inaccurate information.
• Attempt to gain unauthorised access to the Platform, other accounts, or our infrastructure.
• Interfere with or disrupt the Platform, for example through scraping, denial-of-service, or malware.
• Copy, resell, or redistribute any part of the Platform without our written permission.
• Use the Platform to harass, threaten, or discriminate against any person.
• Circumvent any usage limit, security feature, or access restriction we put in place.

Bookings and Transfers

The Platform connects Clients with Partners who provide the actual transport service. Please note:

• A booking is confirmed only once you receive a confirmation from us or from the assigned Partner.
• You are responsible for the accuracy of booking details such as dates, times, pick-up and drop-off locations, flight numbers, and passenger counts.
• The transport service itself is delivered by the Partner, who is responsible for the vehicle, the Driver, licensing, and insurance.
• Quoted prices cover the service described in the booking. Extras such as waiting time, additional stops, or child seats may be charged separately.
• Delays caused by traffic, weather, road closures, or events outside our reasonable control are not our responsibility.

Partner Obligations

If you use the Platform as a Partner, you additionally agree that:

• You hold all licences, permits, and insurance required to operate passenger transport in your area.
• Your vehicles are roadworthy, properly maintained, and legally compliant.
• Your Drivers are legally allowed to drive and hold valid licences.
• You will honour accepted bookings and communicate any problem as early as possible.
• You will keep your pricing, availability, and fleet information accurate on the Platform.
• You will handle any Client data you receive only for the purpose of completing the booking.

Fees, Payments and Settlements

Fees depend on the plan or agreement that applies to you:

• Subscription and commission fees are set out in your plan or in a separate written agreement.
• Unless stated otherwise, prices exclude VAT and other applicable taxes.
• Payments are processed by third-party payment providers, whose own terms also apply.
• Partner settlements are calculated from completed bookings and paid according to the agreed settlement cycle.
• We may change our fees with reasonable prior notice. Continued use after the change means you accept the new fees.
• Overdue amounts may lead to suspension of your access until the balance is settled.

Cancellations and Refunds

Cancellation and refund rules depend on the service booked and are shown before you confirm a booking. Cancellations made close to the pick-up time, or no-shows, may be non-refundable. Where a Partner cancels a confirmed booking, we will use reasonable efforts to arrange an alternative or to refund the amount paid. Refunds are returned using the original payment method.

Intellectual Property

The Platform, including its software, design, text, graphics, logos, and trademarks, is owned by WHY ORDINARY IKE or its licensors and is protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable licence to use the Platform for its intended purpose. You may not copy, modify, reverse engineer, or create derivative works from any part of the Platform without our prior written consent. Content that you upload remains yours, but you grant us the licence needed to host and display it in order to operate the Platform.

Third-Party Services

The Platform integrates with third-party services such as payment processors, mapping and routing providers, flight data sources, and messaging tools. These services are governed by their own terms and privacy policies. We are not responsible for the availability, accuracy, or conduct of any third-party service, and links to external sites do not imply our endorsement.

Service Availability

We work to keep the Platform available and reliable, but we do not guarantee uninterrupted access. The Platform may be temporarily unavailable due to maintenance, updates, or issues outside our control. Where practical, we will announce planned maintenance in advance. We may also add, change, or remove features over time.

Disclaimer and Limitation of Liability

To the fullest extent permitted by law:

• The Platform is provided "as is" and "as available", without warranties of any kind.
• We act as a technology provider connecting Clients and Partners, and we are not the carrier of the transport service.
• We are not liable for indirect, incidental, or consequential losses, including lost profits, lost bookings, or missed flights and connections.
• Our total liability for any claim is limited to the amount you paid to us for the service in question during the three months before the claim arose.
• Nothing in these Terms excludes liability that cannot be excluded under applicable law, such as liability for death or personal injury caused by negligence, or for fraud.

Indemnification

You agree to indemnify and hold harmless WHY ORDINARY IKE, its employees, and its partners from any claims, damages, losses, liabilities, and reasonable legal costs arising from your use of the Platform, your breach of these Terms, or your violation of any law or third-party right.

Suspension and Termination

Either of us may end this relationship:

• You may stop using the Platform and close your account at any time.
• We may suspend or terminate your access if you breach these Terms, fail to pay amounts due, or use the Platform in a way that creates legal or security risk.
• On termination, your right to use the Platform ends immediately, while any amounts already due remain payable. Provisions that by nature should survive, such as those on liability and intellectual property, continue to apply.

Data Protection and Privacy

We process personal data in line with our Privacy Policy, which forms part of these Terms. It explains what we collect, how we use it, and the rights you have under the GDPR and other applicable data protection laws.

Read our Privacy Policy

Governing Law and Disputes

These Terms are governed by the laws of Greece, without regard to conflict-of-law rules. The courts of Greece have jurisdiction over any dispute arising from these Terms or your use of the Platform. Before starting formal proceedings, we ask that you contact us so we can try to resolve the matter informally. If you are a consumer in the European Union, you keep the protections available to you under the law of your country of residence.

Changes to These Terms

We may update these Terms from time to time. When we make material changes, we will post the updated version on this page and change the "Last Updated" date. Where required, we will also notify you directly. Continuing to use the Platform after an update means you accept the revised Terms.

General

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions continue in full force. Our failure to enforce a right does not waive that right. These Terms, together with our Privacy Policy and any written agreement between us, form the entire agreement covering your use of the Platform. You may not transfer your rights under these Terms without our consent.

Contact Us

If you have any questions about these Terms of Service, please contact us: