Platform Documentation

Account Setup

Welcome to WoW Travel Services! Follow these steps to get your account set up and ready to accept bookings.

Creating a Reservation

Reservations can be created manually through the dashboard or automatically via API integrations with travel agencies and booking platforms.

To create a manual reservation:

1. Navigate to Reservations → New Reservation
2. Enter pickup and drop-off locations
3. Select date, time, and vehicle type
4. Add customer details (name, phone, email)
5. Set the price and any special requirements
6. Click Save to create the reservation

Reservation Statuses

Each reservation moves through several statuses:

• Pending: Newly created, awaiting confirmation
• Confirmed: Booking confirmed, driver assigned
• In Progress: Transfer is currently happening
• Completed: Transfer finished successfully
• Cancelled: Booking was cancelled

Assigning Drivers

Drivers can be assigned manually or automatically based on availability and location. The system considers:

• Driver availability schedule
• Current location and proximity to pickup
• Vehicle type requirements
• Existing assignments and conflicts

Adding Vehicles

Go to Fleet → Vehicles → Add Vehicle to register a new vehicle. Required information includes:

• Vehicle type (sedan, SUV, van, minibus, etc.)
• Make and model
• License plate number
• Passenger capacity
• Luggage capacity
• Features (WiFi, child seat, wheelchair accessible, etc.)

Managing Drivers

Driver profiles contain:

• Personal and contact information
• License details and expiration dates
• Assigned vehicle(s)
• Work schedule and availability
• Performance metrics

Driver Notifications

Drivers receive automatic notifications for:

• New trip assignments
• Schedule changes
• Customer updates
• Cancellations

Setting Up Payment Providers

WoW Travel Services supports multiple payment providers. Go to Settings → Payment Settings to configure:

Stripe Integration

1. Create a Stripe account at stripe.com
2. Obtain your API keys from the Stripe Dashboard
3. Enter your Secret Key and Publishable Key
4. Enable Stripe payments

PayPal Integration

1. Create a PayPal Business account
2. Generate API credentials in PayPal Developer Dashboard
3. Enter your Client ID and Client Secret
4. Select mode (Sandbox for testing, Live for production)
5. Enable PayPal payments

Generating Payment Links

For each reservation, you can generate a unique payment link to send to customers. The link displays:

• Reservation details
• Total amount due
• Available payment methods

Refunds

To process a refund:

1. Open the reservation
2. Click Refund Payment
3. Confirm the refund amount
4. The refund is processed through the original payment provider

API Overview

Our REST API allows you to integrate with travel agencies, booking platforms, and custom applications. API access is available on Professional plans and above.

Authentication

All API requests require authentication using an API key:

Authorization: Bearer YOUR_API_KEY

Available Endpoints

• GET /api/reservations - List all reservations
• POST /api/reservations - Create a new reservation
• GET /api/reservations/{id} - Get reservation details
• PUT /api/reservations/{id} - Update a reservation
• DELETE /api/reservations/{id} - Cancel a reservation
• GET /api/vehicles - List available vehicles
• GET /api/pricing - Get pricing for a route

Rate Limits

API requests are rate-limited based on your plan:

• Professional: 1,000 requests/hour
• Business: 5,000 requests/hour
• Enterprise: Custom limits