Privacy Policy

Introduction

WoW Travel Services ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, website, and services. Please read this policy carefully to understand our practices regarding your personal data.

Information We Collect

We collect information that you provide directly to us, information we collect automatically, and information from third-party sources.

Personal Information

• Name, email address, phone number, and contact details
• Account credentials and authentication information
• Payment and billing information
• Communication preferences and correspondence with us

Business Information (for Partners)

• Company name, business registration details, and tax information
• Fleet and vehicle information
• Driver details and licensing information
• Booking and transaction history

Automatically Collected Information

• IP address, browser type, and device information
• Usage data, including pages visited and features used
• Cookies and similar tracking technologies

How We Use Your Information

We use the information we collect for the following purposes:

• To provide, maintain, and improve our services
• To process bookings, payments, and transactions
• To communicate with you about your account, bookings, and updates
• To send you marketing communications (with your consent)
• To analyze usage patterns and improve user experience
• To detect, prevent, and address fraud and security issues
• To comply with legal obligations and enforce our terms

How We Share Your Information

We may share your information in the following circumstances:

• Transfer Partners: We share booking details with transfer partners to fulfill your transportation requests.
• Drivers: We share necessary information with assigned drivers to complete your transfer.
• Service Providers: We work with third-party providers for payment processing, email delivery, and analytics.
• Legal Requirements: We may disclose information when required by law or to protect our rights and safety.

We do not sell your personal information to third parties.

Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption of data in transit and at rest
• Secure servers and regular security audits
• Access controls and authentication measures
• Regular employee training on data protection

Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, we securely delete or anonymize it.

Your Rights

Under applicable data protection laws (including GDPR), you have the following rights:

• Right to Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete data.
• Right to Erasure: Request deletion of your personal data under certain circumstances.
• Right to Restrict Processing: Request limitation of how we use your data.
• Right to Data Portability: Request transfer of your data in a machine-readable format.
• Right to Object: Object to processing of your data for direct marketing purposes.

To exercise any of these rights, please contact us at privacy@wow-services.com. We will respond to your request within 30 days.

Cookies and Tracking

We use cookies and similar technologies to enhance your experience:

• Essential Cookies: Required for the platform to function properly.
• Analytics Cookies: Help us understand how visitors use our platform.
• Functional Cookies: Remember your preferences and settings.

Third-Party Services

Our platform may contain links to third-party websites and services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected information from a child, we will take steps to delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: