Mobile Application Privacy Policy

Introduction

WoW Travel Services ("we," "our," or "us") is committed to protecting your privacy. This Mobile Application Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile applications for iOS and Android. Please read this policy carefully to understand our practices regarding your personal data when using our apps.

Scope of This Policy

This policy applies specifically to our mobile applications, including the WoW Travel Services Driver App and the WoW Travel Services Partner App. For information about data practices on our website, please refer to our general Privacy Policy.

Information We Collect

When you use our mobile applications, we may collect the following types of information:

Personal Information

• Name, email address, phone number, and contact details you provide during registration
• Account credentials and authentication tokens
• Profile photo and identification documents (for driver verification)

Device Information

• Device model, operating system, and version
• Unique device identifiers (e.g., device ID, advertising ID)
• Mobile network information and IP address
• App version and installation data

Location Data

• Real-time GPS location (when the app is in use or running in the background, with your permission)
• Pick-up and drop-off locations for transfers
• Route and navigation data during active transfers

Usage Data

• App interaction data (screens viewed, features used, buttons tapped)
• Session duration and frequency of app usage
• Crash logs and performance diagnostics

App Permissions

Our mobile applications may request the following permissions on your device:

• Location (GPS): Used to track driver location in real time, provide navigation, calculate ETAs, and show nearby pick-up points. Location may be collected in the background during active transfers.
• Camera: Used for scanning QR codes, capturing photos of identification documents, and uploading profile pictures.
• Storage / Photos: Used to save and upload documents, receipts, and profile images from your device.
• Push Notifications: Used to send booking alerts, transfer updates, schedule reminders, and important announcements.
• Phone / Contacts: Used to enable one-tap calling to customers or support directly from the app.

You can revoke any of these permissions at any time through your device settings. Some app features may not function correctly if certain permissions are disabled.

How We Use Your Information

We use the information collected through our mobile applications for the following purposes:

• To provide, operate, and maintain our mobile services
• To process and manage transfer bookings and assignments
• To track driver location and provide real-time updates to clients
• To send push notifications about bookings, schedules, and updates
• To verify driver identity and ensure safety compliance
• To improve app performance, fix bugs, and develop new features
• To detect, prevent, and address fraud and security issues
• To comply with legal obligations and enforce our terms

Push Notifications

We may send you push notifications for the following purposes:

• New booking assignments and transfer requests
• Schedule changes, cancellations, and updates
• Real-time navigation and arrival alerts
• Important announcements and service updates

You can opt out of push notifications at any time by adjusting your notification settings in the app or through your device settings.

How We Share Your Information

We may share information collected through our mobile apps in the following circumstances:

• Transfer Partners: We share booking and location data with transfer partners to coordinate and fulfill transportation requests.
• Drivers & Clients: We share relevant information between drivers and clients (e.g., driver name, vehicle details, ETA) to facilitate transfers.
• Service Providers: We work with third-party providers for payment processing, cloud hosting, mapping, and analytics services.
• Analytics Partners: We share anonymized usage data with analytics partners to improve app performance and user experience.
• Legal Requirements: We may disclose information when required by law, court order, or to protect our rights and safety.

We do not sell your personal information to third parties.

Third-Party SDKs and Services

Our mobile applications integrate the following third-party software development kits (SDKs) that may collect data:

• Google Maps / Apple Maps: For navigation, route calculation, and location display. Subject to Google/Apple privacy policies.
• Firebase (Google): For push notifications, crash reporting, and app analytics. Subject to Google's privacy policy.
• Payment SDKs (Stripe): For secure in-app payment processing. Subject to the respective payment provider's privacy policy.
• Crash Reporting: For collecting crash logs and performance data to improve app stability.

Each third-party SDK operates under its own privacy policy. We encourage you to review their policies for more information on their data practices.

Data Security

We implement appropriate technical and organizational measures to protect your data within our mobile applications:

• All data transmitted between the app and our servers is encrypted using TLS/SSL
• Authentication tokens are securely stored on your device
• Sensitive data is encrypted at rest on our servers
• Regular security audits and vulnerability assessments
• Automatic session expiry and secure logout mechanisms

Data Retention

We retain your personal data for as long as your account is active or as needed to provide our services. Location data from completed transfers is retained for up to 12 months for dispute resolution and quality assurance. Crash logs and analytics data are retained for up to 24 months. When data is no longer needed, we securely delete or anonymize it.

Your Rights

Under applicable data protection laws (including GDPR), you have the following rights regarding your data collected through our mobile apps:

• Right to Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete data.
• Right to Erasure: Request deletion of your personal data under certain circumstances.
• Right to Restrict Processing: Request limitation of how we use your data.
• Right to Data Portability: Request transfer of your data in a machine-readable format.
• Right to Object: Object to processing of your data for direct marketing purposes.

To exercise any of these rights, please contact us at privacy@wow-services.com. We will respond to your request within 30 days.

Account Deletion

You may request deletion of your account and associated data at any time by contacting us at privacy@wow-services.com or through the account settings in the app. Upon account deletion, we will remove your personal data within 30 days, except where retention is required by law or for legitimate business purposes (e.g., financial records, dispute resolution).

Children's Privacy

Our mobile applications are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected information from a child, we will take steps to delete it promptly.

Changes to This Policy

We may update this Mobile Application Privacy Policy from time to time. We will notify you of any material changes through the app or by posting the new policy on this page. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this Mobile Application Privacy Policy or our data practices, please contact us: